Minikai acknowledges the Traditional Owners of the land, in particular the Wurundjeri Woiwurrung people of the Kulin Nation, where our office is located.
We recognise them as the original innovators, whose knowledge systems and ways of caring for people and Country have endured for thousands of generations. We pay our respects to Elders past and present, and extend that respect to all Aboriginal and Torres Strait Islander peoples, including those we support and work alongside across the disability and aged care communities we serve.
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Case studies, product thinking, and industry context, written for therapists, managers, and everyone closing the gap between clinical expertise and frontline care.
Administrative load is one of the main drivers of turnover in human services, and one a provider can change. What a single departure really costs, what the evidence says about AI and burnout, and how to measure the return.
Sector leadershipAI in disability support is usually pitched on efficiency. Providers who have embedded Minikai into their SIL operations have seen quality improve at each of the seven stages of the person-centred quality cycle, each mapped to the NDIS Practice Standards.

On 25 September, Keoki Alexander-Chang joined the United Nations session on Artificial Intelligence and Ageing at UN Headquarters in New York, part of the Digital@UNGA 2026 Affiliate Programme, to speak on inclusive data and AI development.

On paper, AI is supposed to change everything. Sit down with Keoki Alexander-Chang and he wants to talk about paperwork: the forms, reports and compliance documentation that consume hours of a care worker’s day.

Carers, support workers, therapists and clinicians have always captured what happened in a session. As funding moves from service-based to outcomes-based, each note also needs to show progress against a person's goals, and writing notes directly against those goals keeps the evidence in the everyday record.

On clean printed text, old and new OCR are close. On the degraded scans, signed forms and dense tables a real care record is made of, legacy OCR collapses while modern vision-language models clear the bar. What I measured, what surprised me, and why the best model is not automatically the right one.

A difference-in-differences study of 286 event-driven notes from 14 nurses. Length and SBAR completeness improved significantly when nurses used Minikai to help write them, with specificity improving directionally.

A written update on Ability WA, seven months on from the video walkthrough: therapists first, support workers next, weekly active users up around 40 percent, and what the team is building now.

Drawing on 6,224 AI interactions by 143 therapists using Minikai across multiple NDIS providers, this article looks at what they use AI for, how it informs their clinical work, where it saves them time, and what share of their workload AI assists with.

Forbes lists Minikai on its 2026 30 Under 30 Asia Healthcare and Science list, naming co-founders Keoki Alexander-Chang and Freddie Hedegaard for building AI that streamlines paperwork for people working in disability and aged care.

The shift from volume-based to outcome-based delivery is underway. What it means for how providers operate, how participants engage, and how support workers do their jobs.

I-CAN replaces FCA as the standard for NDIS support assessments. Independent assessors and a new evidence model mean providers will need to rethink documentation.
